Terms of Service

By using VirtualStagingAI, you agree to use it responsibly and lawfully, and you confirm you have the rights to the photos you upload.

Credits and credit packs

Paid features may consume credits according to the published pricing: a staging preview, a standard generation, and an HD generation each show their credit cost before you confirm. The one-time Credits Pack is a single purchase — pack credits never expire and stay on your account until you use them. New accounts receive free credits, shown on the pricing page.

If the provider returns a failed result, the credits are returned to your balance automatically. If a generation seems stuck or never arrives, contact us — you do not pay for work that is not delivered.

Subscriptions and cancellation

Starter and Pro are monthly subscriptions. Each subscription renews automatically every month at the displayed price until you cancel. Your monthly credits are added to your balance at the start of each billing period, and credits already granted remain on your account.

You can cancel a subscription at any time from your account page (Subscription and billing) or by emailing [email protected] from your account email. Cancellation stops the next renewal; your paid plan stays active until the end of the period you have already paid for. Cancelling never removes credits: pack credits and subscription credits already on your account are yours to keep and do not expire. There are no cancellation fees.

Refunds

Unused credit-pack purchases are refundable within 7 days of purchase. If a payment was duplicated, credits did not arrive, or a subscription did not activate, contact us and we will make it right. Refunds are issued to the original payment method, typically within 5-10 business days. Where mandatory consumer law grants you additional rights, those rights are unaffected.

Prices and changes

We may update features, pricing, or these terms as the product changes. Your first purchase always shows the current price at checkout before any charge, and subscriptions renew at the recurring price shown on the pricing page. If we change prices, we will update the pricing page and these terms before the change applies to a renewal. The "last updated" date above reflects the current version of these terms.

Contact

Questions about these terms, billing, or refunds: [email protected].